Privacy Policy
Last updated: April 27, 2026
This Privacy Policy describes how Nagar's Ultrasound Clinic & Imaging Centre ("we", "us", "our"), operated through the website drshwetanagar.com ("Website"), collects, uses, stores and protects your personal information when you visit our Website or use our services. By accessing this Website, you agree to the terms outlined in this policy.
1. Information We Collect
a) Information You Provide Directly
When you fill out forms, book appointments or contact us through our Website, we may collect:
- Full name
- Phone number
- Email address (if provided)
- Preferred test or service
- Any message or query you submit
b) Information Collected Automatically
When you browse our Website, certain information is collected automatically through cookies and similar technologies:
- IP address and approximate geographic location
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited, time spent and navigation path
- Referring website or search terms used
c) Third-Party Services
Our Website uses third-party tools including Google Analytics, Google Search Console and WhatsApp Business API. These services may collect additional data as per their own privacy policies.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and confirm your appointment bookings
- To respond to your queries via WhatsApp, phone or email
- To send appointment reminders or follow-up communication
- To improve our Website, content and user experience
- To analyse website traffic and visitor behaviour
- To comply with legal and regulatory requirements
We do not use your personal information for unsolicited marketing, nor do we sell, rent or trade your data to any third party for promotional purposes.
3. WhatsApp Communication
Our Website uses WhatsApp as a primary communication channel for appointment booking. When you click any WhatsApp button on our Website, you are redirected to WhatsApp with a pre-filled message. Your name and phone number (as entered by you) are shared with our clinic's WhatsApp Business number (+91 99264 30509) for the sole purpose of appointment scheduling and patient communication.
We do not store WhatsApp conversation data on our Website servers. WhatsApp's own privacy policy governs the data shared through their platform.
4. Form Submissions
Appointment request forms on our Website are processed through FormSubmit.co, a third-party form handling service. When you submit a form, your information (name, phone, email, service preference, message) is sent directly to our clinic email. FormSubmit does not store your submissions permanently and acts only as a transmission service.
5. Cookies and Tracking
Our Website uses cookies — small text files stored on your device — to enhance your browsing experience. The types of cookies we use include:
- Essential cookies: Required for basic Website functionality
- Analytics cookies: Google Analytics cookies to understand visitor behaviour and improve our content
- Preference cookies: To remember your settings and choices during a browsing session
You can disable cookies through your browser settings at any time. However, disabling certain cookies may affect Website functionality.
6. Data Storage and Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. These measures include:
- SSL/HTTPS encryption on all pages of our Website
- Secure email transmission for form submissions
- Limited access to personal data — only authorized clinic staff can view appointment details
- No storage of financial or payment information on our Website
While we implement appropriate security measures, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. Specifically:
- Appointment data: Retained for up to 12 months for follow-up and record-keeping purposes
- Website analytics data: Retained as per Google Analytics default settings (26 months)
- Form submissions: Retained in our email for up to 12 months
You may request deletion of your personal data at any time by contacting us.
8. Your Rights
As a user of our Website, you have the right to:
- Access — Request a copy of the personal information we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Deletion — Request deletion of your personal data from our records
- Withdraw consent — Opt out of any communication at any time
To exercise any of these rights, contact us using the details provided at the bottom of this page.
9. Third-Party Links
Our Website may contain links to external websites such as Google Maps, WhatsApp, social media platforms and medical information resources. We are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies independently.
10. Children's Privacy
Our Website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided personal information through our Website, please contact us and we will delete such information promptly.
11. Medical Information Disclaimer
The content on this Website — including information about ultrasound, sonography, X-ray, doppler, anomaly scan, NT scan and other diagnostic services — is provided for general informational purposes only. It does not constitute medical advice, diagnosis or treatment. Always consult your physician or qualified healthcare provider for medical decisions. Information on test prices is indicative and subject to change.
12. Compliance with Indian Law
This Privacy Policy is governed by and complies with the applicable laws of India, including:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection Act, 2023 (as applicable)
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, contact us at:
Nagar's Ultrasound Clinic & Imaging Centre
2nd Floor 5A, Shreenagar Annex, Gemini, Opposite Dewas Kothi, Old Palasia, Indore, Madhya Pradesh 452018
Phone: +91 99264 30509
Phone: 099269 01142
Email: drravinagr555@gmail.com
Website: drshwetanagar.com